Health & Growth KPIs
Health & Growth KPIs
Economic & Revenue KPIs
Economic & Revenue KPIs
Instructors & Staff KPIs
Instructors & Staff KPIs
Glossary of Terms
Glossary of Terms
All Definitions
Instructors & Staff KPIs

Substitution Rate

Substitution Rate
Instructors & Staff KPIs

Substitution Rate

Classes where the instructor covered for another as a percentage of their total taught classes

(At-Risk Clients / Total Clients) × 100

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(At-Risk Clients / Total Clients) x 100

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KPI Definition

Classes where the instructor covered for another as a percentage of their total taught classes

KPI Formula

(Extra Classes Taught / Total Classes Taught) × 100

Why this KPI matters

This metric helps to monitor potential instructor motivation or studio dependency. A high substitution rate means the instructor is either volunteering for many additional time slots, or the studio is depending on the instructor heavily. This should be monitored for potential instructor burnout, depending on what the regular workload is.

Additional Considerations

  • None

Metric Compatibility

Why This Might Be Different Than Your Booking Platform’s Same-Named Metric

Some platforms have specific processes for setting up substitutions. If operators use “unofficial” processes booking platform insights into actual occurrences may vary within platform and platform to platform.

Methodology & Data Notes
When initially pulling data on studios, historical visibility is limited to 3 years prior to the pull-date. Once studios have onboarded, data accrues for as long as the studio is connected. Platform-specific handling of late cancellations, no-shows, and substitutions may differ.
Note On Platform Metrics
Booking platforms remain systems of record. These KPIs provide a standardized analytical lens designed for comparison, benchmarking, and decision-making across systems.
Revenue
Revenue related metrics do not necessarily reflect the time at which payment was received. For example, if a client purchases a 10 pack for $100 in March, then the revenue associated with a single class taken in April will be $10, regardless of when the studio received the actual revenue.

Related KPIs

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Help center
Instructors & Staff KPIs
Substitution Rate
Substitution Rate
Instructors & Staff KPIs

Substitution Rate

Classes where the instructor covered for another as a percentage of their total taught classes

KPI Definition

Classes where the instructor covered for another as a percentage of their total taught classes

KPI Formula

(Extra Classes Taught / Total Classes Taught) × 100

Why this KPI matters

This metric helps to monitor potential instructor motivation or studio dependency. A high substitution rate means the instructor is either volunteering for many additional time slots, or the studio is depending on the instructor heavily. This should be monitored for potential instructor burnout, depending on what the regular workload is.

Additional Considerations

  • None

Metric Compatibility

Why This Might Be Different Than Your Booking Platform’s Same-Named Metric

Some platforms have specific processes for setting up substitutions. If operators use “unofficial” processes booking platform insights into actual occurrences may vary within platform and platform to platform.

Related articles

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Core Class Revenue per Location

Average Core Class Revenue generated by the location of a studio/brand

John Carter
John Carter
Dec 17, 2025

Core Class Revenue per Instructor

Average Core Class Revenue generated per class taught by each instructor

John Carter
John Carter
Dec 17, 2025

Observed Client Lifetime

Average duration between first and last visit within the observable window of Oct 1, '22

Lily Woods
Lily Woods
Dec 17, 2025

Need more help?
Get in touch with us today!

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Help center
Instructors & Staff KPIs
Substitution Rate
Instructors & Staff KPIs

Substitution Rate

Classes where the instructor covered for another as a percentage of their total taught classes

December 17, 2025

KPI Definition

Classes where the instructor covered for another as a percentage of their total taught classes

KPI Formula

(Extra Classes Taught / Total Classes Taught) × 100

Why this KPI matters

This metric helps to monitor potential instructor motivation or studio dependency. A high substitution rate means the instructor is either volunteering for many additional time slots, or the studio is depending on the instructor heavily. This should be monitored for potential instructor burnout, depending on what the regular workload is.

Additional Considerations

  • None

Metric Compatibility

Why This Might Be Different Than Your Booking Platform’s Same-Named Metric

Some platforms have specific processes for setting up substitutions. If operators use “unofficial” processes booking platform insights into actual occurrences may vary within platform and platform to platform.

Related articles

Browse all articles

Core Class Revenue per Location

Average Core Class Revenue generated by the location of a studio/brand

John Carter
John Carter
Dec 17, 2025

Core Class Revenue per Instructor

Average Core Class Revenue generated per class taught by each instructor

John Carter
John Carter
Dec 17, 2025

Observed Client Lifetime

Average duration between first and last visit within the observable window of Oct 1, '22

Lily Woods
Lily Woods
Dec 17, 2025

Need more help?
Get in touch with us today!

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Submit ticket Read documentation